Frequently Asked Questions

We currently ship to all 48 contiguous United States. Due to agricultural regulations, we cannot ship to Hawaii, Alaska, Puerto Rico, or internationally.

Our plants are carefully packaged by our expert team. They are secured in their pots to prevent soil spillage, delicate leaves are protected with tissue paper, and boxes are clearly marked as "Live Plants" and "Fragile." We use insulated packaging for temperature-sensitive plants.

Yes! We offer beautiful gift wrapping for an additional $5. You can add gift wrapping during checkout and include a personalized message.

Watering needs vary by plant type. As a general rule, most houseplants prefer their soil to dry out slightly between waterings. Overwatering is the most common cause of plant problems. Your plant will come with specific care instructions, and you can always contact us for personalized advice.

This depends on the plant's light requirements, which will be included with your order. Most houseplants prefer bright, indirect light. Avoid placing plants in direct sunlight (unless they're sun-loving plants like cacti) or in dark corners (unless they're low-light plants like snake plants).

Yellow leaves can indicate several issues: overwatering, underwatering, lack of nutrients, or natural leaf shedding. Check the soil moisture first - if it's soggy, you may be overwatering. If it's bone dry, your plant may be thirsty. If you're unsure, send us photos at support@greenHouse.com and we'll help diagnose the issue.

Orders typically ship within 1-2 business days. Shipping times vary based on your location and the shipping method you choose at checkout. Standard shipping takes 3-5 business days, while expedited shipping takes 2-3 business days after processing.

We process orders quickly to ensure your plants ship fresh. If you need to change or cancel your order, please contact us immediately at support@greenHouse.com or call (123) 456-7890. We'll do our best to accommodate your request if your order hasn't already shipped.

We monitor weather conditions closely. During extreme temperatures, we may delay shipping or include additional insulation to protect your plants. If weather affects your order, we'll notify you. We recommend being available to receive your plant delivery during extreme weather.

We guarantee all plants to arrive in healthy condition. If your plant arrives damaged, please contact us within 48 hours with photos of the plant and packaging. We'll replace the plant or issue a refund.

We offer a 14-day guarantee on all plants. If your plant dies within 14 days of arrival (with proper care), contact us with photos and we'll replace it or issue a refund. See our full Returns Policy for details.

Yes, non-plant items can be returned within 30 days of delivery if they're in their original condition. The customer is responsible for return shipping costs unless the return is due to our error. See our full Returns Policy for details.